Workers aren’t really sure how much work to hand over to AI

• A study warns that employees are enthusiastic about using AI but are not always comfortable with it
• AI may not be as good at interpersonal and human interactions
• We are already seeing the first AI-supported improvements

New research finds that while workers enjoy engaging with artificial intelligence and seeing what it can do, they are still unsure about handing over human-centered tasks.

Freshworks’ study of more than 4,000 employees found that while many are willing to use AI for routine work, they are reluctant to trust it with human interactions.